Intake
A workflow in which a service-providing organization first encouters a service-seeking user.
Whether the initial encounter is interactive (i.e.: a service-seeking user walking up to the front desk of a service-providing organization) or not (i.e.: a service-seeking user independently using the service-providing organization's website) a transaction is recorded in an application (either the front desk software, or the website) which links the service-seeking user to the organization.
Generally, some information will be collected from the service-seeking person at this point, in the form of a survey, and the response will be logged with the transaction.
Referral
Depending on the information provided by a service-seeking user in his or her response to a survey during a transaction, the service-providing user (if the encounter is interactive), or the application logic (if the encounter is non-interactive) may create a referral to a resource that is either under the direct control of the service-providing organization or accessible to the service-providing organization via a network. The referral will be logged with the transaction.
Coordination
A service-providing organization may wish to coordinate with other organizations, either to pool resource information or to provide care for a service-seeking user that transitions between them. The organization may create or join a network to facilitate this. Each of the other organizations that wish to participate in a network must first register as a Nexus211 organization, after which they can join the network (or be invited by the organization that created the network if it is private).
Participants in a network have access to information about each resource that each participating organization has chosen to share with the network. An organization may choose to share additional, network-specific information about a resource that they have created. This information is not available outside of the network.
If an organization marks a service-seeking user as "visible" to a network, then all participants in the network have access to shared information about the service-seeking user. What constitutes "shared" information depends on the network.
In all cases, participants in a network have access to basic transaction history for a service-seeking user. They may or may not have access to response or referral information generated as part of the transaction, but they can see that it took place.
An organization can make a referral to a resource that it owns or that is visible to a network it participates in. An organization can not make a referral to a resource it can not see.
Curation
An organization may have information about a resource that it wishes to maintain and possibly make available to other participating organizations in a network. The organization that initially creates a resource is then responsible for it. The organziation may use an application to provide ongoing information about the resource, including information specific to a particular network, and to expand or limit sharing of the resource with a network.